Shipping policy

When you place an order on this website, in-stock items leave our shipping facility within 1 to 2 business days from your order being placed, Monday through Friday excluding public holidays. Scratch maps are produced in batches, so a title that has just sold through can take longer to go out than the 1 to 2 days above. If the map you ordered is between print runs we will email you with a date before we ship anything. If you have any questions regarding the shipping date or specific shipping needs, please contact us directly or email us at info@goodweather-scratchmap.com.

 

Public holidays at the delivery end can add a day or two, and an order will not leave us while a payment authorisation is still pending.

 

Most orders ship from our facility in Hong Kong; some destinations are fulfilled from our overseas warehouses, which is why delivery times differ by destination. Orders placed with a free shipping promotion will be shipped via a shipping carrier of our choice. Free shipping is not available to every destination.

 

After your order leaves us, delivery typically takes:

- 5 to 6 business days: United States, Canada, Mexico, United Kingdom, Europe, Switzerland, Japan, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Australia and New Zealand

- 10 to 20 business days: other destinations, including South America, South Asia, the Middle East and Africa

- 1 to 2 business days: within Hong Kong (SF Express)

These are typical times, not guarantees; customs clearance and local holidays can add a few days.

 

We deliver to most countries worldwide. The shipping options and costs for your address are shown at checkout before you pay; if no shipping option appears, we cannot currently deliver to that address.

 

Maps travel in rigid tubes, which some carriers will not leave without a signature. If a tube comes back to us we will email you to arrange a second delivery. We would reserve the rights for charging any additional cost or expenses incurred from such arrangement.

 

If you are unable to collect your products within 30 days after shipping completed email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we will cancel Your Order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products. No refund will be issued. We would reserve the rights for claiming any pending payments or corresponding expenses incurred due to such cancellation.

 

If there is any damage to the packaging on delivery, contact us immediately at info@goodweather-scratchmap.com via email.

 

Shipping charges and delivery estimates are those shown at checkout when you place your order. If you have any questions about the delivery and shipment or your order, please contact us at info@goodweather-scratchmap.com or call us at +852 22163933.