Return And Refund Policy

We do our best to ensure that the products we deliver to you are of a high quality. If you’ve received a product with a defect or fault, please contact us at info@goodweather-scratchmap.com. Where a replacement product is not available, Good Weather will provide same type of goods and price for replacement.

Under no circumstances will we be liable for any damage arising from any misuse or abuse of goods.

Faulty products are to be returned to us in order to examine and record the item before continuing with the warranty process.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Order Cancellation

All orders are automatically processed and sent for shipment as soon as they are placed. If order cancellation request is received within 24 hours of order placement AND the order hasn't been shipped yet, 10% of your cancelled amount will be charged as cancellation fee. Once shipping arrangement is arranged, it cannot be cancelled. Under the circumstances where order cancellation might be considered after order is shipped, cancelled items need to be returned to our facility before refund is issued. Please note that customers are responsible for all fees involved for returning items. In addition, 40% of your cancelled amount will be charged as restocking fee.

If you want to deduct the product quantity after your order is placed, it will be considered as Partial Cancellation. Please noted that 10% of your cancelled amount will be charged as a cancellation fee.

For scratch map series, Return and Refund is not applicable due to the nature of the product. Once the tube package has been opened, no return or refund can be made.

We reserve all rights and final decision in case of dispute.